If you are in the market for a luxurious, high-quality, and stylish piece of luggage, you may have come across Briggs & Riley and Tumi. Both brands are well-known for their commitment to quality and offer various products designed to meet the needs of even the most discerning travelers. However, after going through the specs of both brands, you may be wondering, “Is Briggs & Riley better than Tumi?”
Answering this question is not simple, as Briggs & Riley and Tumi have their own strengths and weaknesses. In this blog post, we will look at both brands and help you determine if Briggs & Riley is better than Tumi. So, let’s dive into it.
Is Briggs & Riley Better Than Tumi?
Briggs & Riley offers superior craftsmanship with excellent materials. Their luggage provides sustainability, durability, and an amazing product warranty, offering repair and replacement of any damaged luggage.
The brand is also known for its care for its customers, offering a comprehensive customer service experience that is responsive and well-informed. Moreover, its suitcases are less expensive than those of Tumi, making it one of the good suitcases for international travel.
Let’s explore the aspects of Briggs & Riley that make it better than Tumi.
Better Product Warranty
Briggs & Riley offers an unbeatable lifetime guarantee that no other luggage brand can match. It covers any damages that occur regardless of the cause of damage. Even if your bag suffers extensive damage in transit, the company will repair it for free.
This feature of Briggs & Riley makes it way better than several luggage brands, not just Tumi. In addition, this warranty also enables you to repair any damaged parts of the bag without having to buy a new one. However, it doesn’t cover cosmetic damage or stolen product replacement.
Tumi used to offer lifetime warrants before 2016, but the company has reduced this to five years. Moreover, this 5-year warranty comes with several conditions.
Another aspect that gives Briggs & Riley an edge over Tumi is that you don’t need proof of purchase to get your product serviced. In addition, you can also transfer the warranty to anyone else without any hassle.
In contrast, if you want to leverage the limited warranty of Tumi, you need to show proof of purchase, which is annoying for most people.
Concern About The Sustainability of The Environment
Briggs & Riley is a champion of sustainability and environmental protection. The company employs durable materials for its products that last for years.
With the long-lasting material, your suitcase will not end up in a landfill after a few years. In addition, you can also opt to repair your bag if any damage occurs instead of buying a new one.
For example, Briggs & Riley Spinners, Briggs & Riley Sympatico Hardside Spinner collection, and Briggs & Riley ZDX-Expandable luggage offer the best and most sustainable material.
On the other hand, Tumi has made some strides in sustainability but is still far behind Briggs & Riley when it comes to its commitment to the environment.
Customer Services
Customer service is a deciding factor for many customers when buying a product. It significantly impacts a customer’s buying decision and loyalty to the brand.
Briggs & Riley focuses on establishing an excellent customer service experience for its customers. The company is responsive, knowledgeable, and extremely helpful in addressing all the queries that customers may have about its products. It is also committed to offering top-not after-sales services.
Another aspect that makes Briggs & Riley’s services more attractive than Tumi’s is its website’s user-friendly and welcoming interface. The company also provides detailed information about its products on the website that is easy to find and understand.
On the contrary, Tumi does not provide customers with exemplary customer service. Its website is not as user-friendly as Briggs & Riley’s, and the company takes a long time to respond to customer queries.
More Complains About Tumi
Many customers have complained about Tumi products and services compared to Briggs & Riley. Despite various features, Tumi seems to be lacking in some areas, and many people have voiced their dissatisfaction with the brand online.
Awful Warranty Policy
Many customers have reported a lack of support from Tumi and the company’s unwillingness to repair damaged products. The company does not offer a lifetime warranty, like Briggs & Riley. Moreover, Tumi also charges a hefty fee for repairs, which is another downside. This terrible service has barred many customers from purchasing Tumi products.
Terrible Customer Services
Customers have also complained about Tumi’s lack of response to customer inquiries and complaints on social media networks. It is in stark contrast to Briggs & Riley, which has a team of friendly customer service representatives ready to assist customers with any queries.
Heavy Bags
The weight of Tumi bags is also a major concern for customers. Tumi bags are usually heavier than Briggs & Riley’s, making them hard to carry around for long periods. Many customers shared negative feedback about the heavy weight of Tumi bags.
Compromising Quality
There was a time when Tumi suitcases were known for their premium quality and sleek designs. Travelers used to flock to the brand for its superior quality products. However, with time, Tumi has started compromising on the quality of its products. It is causing customers to turn away from the brand.
Price of Luggage Bags
Price is one of the most important deciding factors for any purchase. Briggs & Riley is known for its premium yet affordable suitcases, making them more attractive than Tumi’s overpriced bags.
Briggs & Riley’s hard-side suitcases cost between $549-$599, whereas Tumi’s hard-side suitcases can cost between $695-$1050. There are several reasons why Tumi is so expensive.
It is a significant price difference and explains why many customers opt for Briggs & Riley’s bags over Tumi’s.
Advantages Tumi has over Briggs and Riley
Despite all the shortcomings of Tumi, it does have some advantages over Briggs & Riley. Let’s take a look at them.
Variety in Bag Designs
Tumi offers a wide range of stylish designs catering to different tastes. The brand offers a variety of carry-on bags, backpacks, and duffel bags that are perfect for any situation.
Its sophisticated designs with incredible materials make them a luxurious choice. It is something that Briggs & Riley fails to provide, as its designs are limited and uniform. Moreover, its intricate details and designs add a touch of elegance to any outfit.
From its TUMI – Alpha 3 collection to TUMI Women’s Leger International Carry-On Suitcase, all of the brand’s luggage bags are designed to fit any travel need.
Innovative Features
Tumi is also known for its innovative features that differentiate it from Briggs & Riley. Briggs & Riley offers some unique features, like its patented compression expansion system and lightweight fabric, but Tumi takes it one step further by offering more exclusive features.
One of the most popular features of Tumi suitcases is the patented tegris material. The brand has incorporated this material in its Tegra Lite collection. This material is incredibly strong and lightweight, making it an ideal choice for travelers who want a highly durable suitcase. Moreover, this material protects the contents of the suitcase from dust, dirt, and blast threats, providing maximum protection.
Another feature that makes it stand out is its Omega closure system. This system provides customers with an easy and secure way to lock their luggage bags, offering them extra protection.
Aircraft-grade aluminum extension telescopic handles, X-Brace 45 handle system, and the Tumi tracer programme are other features that make Tumi a great choice for travelers.
Our Takeaway
In our opinion, Briggs & Riley is the better choice for travelers looking for a durable and affordable luggage bag. Though Tumi offers unique designs with exclusive features, its hefty price tag and poor customer service make it hard to recommend. Moreover, if you want a long-lasting bag that won’t leave you reeling from its weight, Briggs & Riley is the way to go.
Conclusion
Both brands offer high-quality luggage and travel accessories that cater to different needs and preferences. However, after analyzing their features, materials, and overall reputation, it can be argued that Briggs & Riley provides better value for money, durability, and warranty. With its lifetime warranty and focus on functionality, Briggs & Riley provides a superior customer experience that sets it apart from Tumi.
So, whether you are a frequent traveler or simply in need of reliable luggage, choosing Briggs & Riley is a smart investment that will pay off in the long run.
